By Jun A. Alindogan

In the Philippines, ‘maximum tolerance’ refers to peacekeepers practicing a high level of restraint during public gatherings to ensure safety and maintain peace, while law enforcement implements action against violent demonstrators and shows tolerance towards those who are peaceful. Essentially, it means tolerating an individual’s capacity for patience, endurance, and long-suffering in the face of behavioral challenges.
Until now, I have maintained a close relationship with an orphaned nephew of a colleague of mine. Our bond grew stronger when he moved to our church shelter from a nearby mountainous town to live with his uncle. I have always empathised with him, as my family also provided care for fatherless children. The purpose of his relocation was to enable him to complete his college education. He eventually graduated with a degree in computer science from an institution that claims to have an Asian focus, despite lacking a physical campus during the Covid-19 pandemic. Understandably, he struggled to find employment. He returned home to stay with his aunt’s family, patiently waiting for an opportunity to secure a job, which proved to be challenging.
During his studies, we would occasionally meet for meals to discuss the work on his paper requirements before graduation and plan his group thesis. When the pandemic hit, our conversations shifted online, but his willingness to seek my assistance remained strong, and I gladly supported him.
His first job involved selling organic powdered coffee imported from Malaysia at an office in the heart of Quezon City. When the Covid-19 virus spiked, all the company’s employees had to work from home. However, there were times when they were asked to come to the office despite the significant health risk.
My friend refused to do so, which was quite reasonable as he lived with his elderly aunt and uncle. As a result, he was reprimanded and issued a memo for unauthorised leave of absence. I had to help him draft a letter in response to the memo. This situation challenged him to assert his rights as an employee as not every human resource policy is beneficial. At times, companies will test your threshold of tolerance to the limit which is not necessarily wrong. Upon repeated emails that we sent to the HR department, he was finally given his last paycheck months after his resignation.
His next job was as a management trainee for a Canadian-based coffee shop in a mall chain. Coffee shops and fast-food stores often hire college graduates from any field to fill staffing gaps caused by high employee turnover, even if their majors are unrelated to the food industry. Unfortunately, he did not pass the probationary period because he said he was verbally mistreated by the store manager over work principles and practices.
His initial job application at a global fast-food chain was unsuccessful, as he did not receive an interview. He ended up taking a part-time online job at a small pharmaceutical company to earn money for his expenses. After a year of waiting, he was finally invited for a management interview at the same fast-food chain in a city near his hometown. He got the job.
He has been working for the global fast-food chain for over two years now and enjoys his role as a specialist manager due to his interest in computing and ordering items. However, the local store management has not been supportive in terms of taking care of their team. For example, when he had a high-grade fever while working, he was not allowed to go home until the next shift manager arrived, in the midst of a heavy, rainy evening. There was even an instance where he had to attend a management meeting at another store after his graveyard shift.
On a particular rest day after his graveyard shift, he was instructed to attend management classes in a southern city for three days, without being given additional days off to offset his attendance during his rest day. Another schedule required him to report at 2pm after working a graveyard shift. At times, he was also instructed to go to other stores to manage, without any fare allowances. All these cases are documented online. The goal is for the team to hit the sales target at whatever cost and without offering any additional incentives. Even when he had toe-surgery and had to go on sick leave, he was still expected to work from home regarding stock orders. The global fast food chain’s work-life balance policy is only superficial.
Maximum tolerance does not mean to allow individuals, communities, and corporations to exploit us to unimaginable levels, where our self-worth is solely dependent on our output. Outstanding results should be based on a holistic approach that recognises everyone’s basic humanity. Resignation prevails simply because individuals are not allowed to exercise and enjoy their humanness in any circumstances. This should not be the case.
This scenario is not only limited to corporations, but also to religious institutions. In the church that I regularly attend, the resident minister encourages members to be involved in various programs, as leadership should not be dependent on a single individual but on the collective efforts of everyone. However, in doing so, he expects every member to participate in a series of activities all day on Sundays. Sundays, or any Sabbath day, should be a day of spiritual and physical refreshment and renewal. However, with the onslaught of day-long programmes each Sunday, the maximum tolerance of members is tested to the point where most skip events instead of feeling encouraged, as the minister makes them feel guilty. Saying ‘n’o is not a sin of omission.
I look forward to a time when it will be common for business enterprises and social institutions to implement appropriate mechanisms that help individuals to be more human, rather than just robots mindlessly following instructions.
Manuel A. Alindogan, Jr. or Jun A. Alindogan is the Academic Director of the Expanded Alternative Learning Program of Empowered East, a Rizal-province based NGO in the Philippines and is also the founder of Speechsmart Online that specialises in English test preparation courses. He is a freelance writer and a member of the Freelance Writers’ Guild of the Philippines (FWGP).
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