By Farouk Gulsara
With the amount of information I am bombarded with daily, I often wonder, as one usually does, how all these changes will change society. Are we all going to be empowered, aware, and demanding what is due to us? Will our minds be so open that we can accept that there is more than one way to skin a cat? On the contrary, will we become more aware of the many ways we can be taken for a ride, and so paranoid that we cannot even breathe a breath of fresh air? What if it is contaminated with toxic effluents?
Three recent video clips steered my mind towards this end.
In the first instance, a group of spectators in a stadium in Kolkata went amok. They were seen tearing fences and wrecking stadium chairs and equipment. They had come to see their favourite world-famous footballer, Lionel Messi, interact with fans. Perhaps the organisers had noble intentions that by having these types of exhibitions, more youngsters in India would take up the sport.
Unfortunately, the events of that day were quite different. It became a façade, with Messi surrounded by multiple VIPs and their entourages, all eager to take selfies from every angle.
The crowd was furious that the star was interacting only with VIPs, their children, politicians, and their kin. Messi was seen being passed around like a soccer ball to capture that perfect picture that would one day adorn their study. The ordinary spectators were left drooling, unable to get close enough to see Messi’s scoring actions. Messi was then seen joking around with the exclusive group of kids, kicking a few balls before departing.
The spectators paid good money not to see their hero paraded as a selfie model. They came expecting some action. A show promised to last two hours, but it ended after just half-an-hour when politicians and officials hijacked the event. One trigger, and chaos erupted.
What happened? Were the people in the stadium offended because they felt duped after paying a lot of money to catch glimpses of the hero posing with others and their children, not with them? They believed his appearance was too brief to matter. They thought the wealthy had used the ticket sales for their own pleasures.
Has Messi’s overexposure in the media led ordinary people to claim ownership of Messi? They believe they have a legitimate right to him. Watching others possess their hero while he is kept outside was too much for them to bear. Meanwhile, they overlook that their own football hero, Sunil Chhetri, reportedly the world’s third-highest goal scorer after Ronaldo and Messi, is ignored. Some Indians do not even know who Chhetri is.
Another reel that reached me showed stranded Indigo passengers having a field day berating the frontliners verbally as thousands of flights were cancelled because the airline could not comply with the new aviation regulations. The reel commentator scolded the passengers for their unruly behaviour. People of a certain stature, well-travelled and well-informed, should not be behaving as they did—loud, abusive, threatening, and insulting the ground staff. The recipients were merely lowly-paid messengers who had no control over operations, yet they bore the brunt of every customer’s insult.
The message further criticises the stranded passengers for losing their composure. They should have behaved with more dignity. In their view, flying is a privilege enjoyed by the educated; hence the need to act ‘cultured’ rather than resort to theatrics. The demonstration exemplified the deep-rooted middle-class mentality that seemed to prevail amongst the nouveau riche.
It is too simplistic to assume this. The rot runs deeper. On one hand, there is a feeling that passengers are being taken for fools. Airlines have recently been cutting corners due to the sharp increase in air travel. With so many new destinations, more flights, and affordability, the airline industry has never been more profitable. Making hay while the sun shines is the airlines’ motto. By squeezing pilots, crew members, and ground staff, the owners have had a field day. Recognising this, those in power tightened regulations to ensure air safety. Sufficient time was given to industry players to make amends. Indigo, holding the lion’s share of India’s air travel market, believed it was above the law. They procrastinated defiantly. That, in short, led to this fiasco.
So, were the passengers justified in their behaviour? Some were attending job interviews, some were about to get married, while others were taking part in equally important, life-changing events. All of it was for nothing because profiteers turned into vultures. There must surely be some etiquette in the business. They should have a minimum level of responsibility to follow the law and ensure safety. Instead, they failed. They killed the golden goose.
The failure of public relations to provide practical solutions, leaving customers in limbo about how events would unfold, is a recipe for disaster. And it happened.
In Malaysia, nearly every time after a fatal motor vehicle accident, the public is informed that the driver involved in causing death was driving without a valid driving licence, road tax, or had 30 or 40 unpaid summonses. Each time a suspect sustains fatal wounds during car chases, interrogations, or while in custody, the Malaysian public raises concerns. In defence, the police often mention possession of machetes and criminal records related to the deceased, as if their demise is justified and question why the public should mourn a hardened criminal.
This time, it was different. Police allegedly engaged in a highway car chase and shot three suspects. They soon announced their list of criminal records and provided a summary of the weapons found and the sequence of events. What the police did not know was that the spouse of one of the deceased had recorded her conversation with her partner, and the phone recording continued until after the trigger was pulled.
A day after the incident, the recording surfaced. The gunshot did not resemble a typical shootout but rather an execution. The postmortem report complicated matters further. The bullet entered the nose and pierced the heart, execution style.
For so long, the Malaysian public had been told to believe the various narratives about these kinds of deaths. For the first time, telecommunications tools may reveal what actually happens during police chases in the dead of night. Amnesty International has been warning us that our police custodial death rates are alarmingly high. The police have been dragging their feet on the public appeal to set up an Independent Police Complaints and Misconduct Commission and to equip their officers with body cameras.
Is the damning evidence produced by modern devices a turning point in how policing is done in Malaysia?
Modern life has changed many of our priorities. If, a century ago, the average man was content with decent square meals, enough garments to keep himself and cover the essentials, had a roof over his head and was able to provide for his family, the modern man needs more than that. The world’s modern economy, on the one hand, makes him quite aware of his surroundings. He is cognisant of different ways in which others live their life. On the downside, he has become a little self-centred and hedonistic. Travel to a foreign land has become an essential pastime. His obsession with famous media icons makes him mindlessly parrot his hero. He dresses like them, mimics their mannerisms and worships the Earth they stand on. Not all this work is for the betterment of society.
The fence that separates the elite and the plebeians is crumbling. Certain privileged information was kept from the general public, deemed necessary to ensure peace. Disinformation and uncertainty worked very well to maintain law and order. As information became more widely accessible, we found it helpful to curb abuses of the system. That, however, did not assure peace of mind. As in all things in life, there are two sides to the coin. Even though they may present opposing views, they are actually part of the same coin. The analogy is the same. Humans must learn to accept that everything is a work in progress. Not a single item that Man created has stood the test of time; it has needed constant twirling and re-modelling.
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Farouk Gulsara is a daytime healer and a writer by night. After developing his left side of his brain almost half his lifetime, this johnny-come-lately decided to stimulate the non-dominant part of his remaining half. An author of two non-fiction books, Inside the twisted mind of Rifle Range Boy and Real Lessons from Reel Life, he writes regularly in his blog, Rifle Range Boy.
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