By Farouk Gulsara
How often have we, as fully realised human beings, found ourselves in the ironic situation of proving our human status to a computer programme? We have ticked boxes to identify zebra crossings, traffic lights, and buses, only to be told we were wrong, as if we did not know what a bus was. It is as if our fingers were too stubby to press the right keys or too daft to understand. And now, we are deciphering distorted words, as only a human could read wavy or cursive writing.
Now we understand. The verification exercises did not just stop automatons from spying on our data. They were meant to aid computers in digitising old books[1]. Computers sometimes struggle with old pages when converting physical books into digital versions. Due to wear and tear and fading caused by oxidation, the text may appear distorted. Computers use this mundane verification process by making humans interpret these unreadable texts. We play a crucial role in this process, creating a training module to help identify issues and errors to improve digitisation.
While CAPTCHA[2] (acronym for Completely Automated Public Turing test to tell Computers and Humans Apart) was initially designed to prevent bot attacks and spam, it is now used by computers to distinguish between humans and bots among users. Alan Turing, the father of theoretical computer science, proposed a test[3] which was later named after him to evaluate a machine’s ability to exhibit intelligent behaviour indistinguishable from a human. Although many machines and AI programmes have passed this test, humans now face a reverse Turing Test to prove our organic status.
The funny thing is, while all this is happening, with automation and the diminishing need for human interaction, humans are gradually losing their humanity. We have lost the ability to look into each other’s eyes and start a conversation just for fun. Suppose Alan Turing proposed the test to gauge machine intelligence, and modern computers give a reverse Turing Test[4] to exclude unwanted chatbots. In that case, humans perhaps need a Turing-like test to confirm they still have some grey cells. We are increasingly losing our capacity for idle chats. We are all just prisoners, best left to our own devices.
Talking about looking into each other’s eyes and melting into the passion of each other’s aura, the dating scene these days is no longer like that. Enter any dimly-lit romantic restaurant, couples are not lost looking at one another but lost in the abyss of cyberspace, looking at the digital restaurant menu or perhaps into each other’s social media or Tinder hits to see what the other half has been up to.
While it is true that automation is changing the job market, it’s also creating new opportunities. My son, for instance, worries about his job, but I remind him that the world has created jobs that were non-existent just half a century ago. Who has heard of social media managers, cloud architects, or veterinary psychologists? My mother told me that my grandfather worked in a printing press. He used to come back smelling of turpentine, which he used to clean off the ink that stuck on his body. Nowadays, printing is done at home with a button, a slight whirring and a whooshing, and out comes a printed document at one’s convenience.
My grandfather later became a chauffeur to a successful business magnate. Once we have sorted out the finer points of bringing self-driving cars to market, we may not need drivers in the future. Now, many self-proclaimed gig entrepreneurs give up their full-time paying jobs to become delivery boys. Do we have news for these boys? Drones are dying to get up and replace you.
If one were to think that only the blue-collar job is at risk, think again. Conveyancing jobs currently carried out by paralegals can be taken over by an AI programme to churn out beautiful Sales and Purchase Agreements[5].
These programmes have also learnt to say the appropriate words during grief and crises. Increasingly, call-in helplines are ‘manned’ by AIs. The field of psychiatry may be at risk of not needing doctors. Even as we speak, we may already be conversing with chatbots about our bank transactions without realising it. This raises ethical questions about the role of AI in sensitive areas of human life and the potential loss of human connection in these interactions.
I remember a time in mid-1990 when the Malaysian civil society expressed concern over Malaysia’s uncontrolled influx of foreigners and our overdependence on the foreign labour force[6]. Someone suggested automation and mechanisation as a possible way to avert this. Still, apparently, the financiers were not too keen to increase business expenses, which would possibly reduce foreign investment. The general acceptance was that third-world nations were not ready to fully automate. They had not been able to provide universal employment to their citizens. This historical perspective highlights the complex relationship between automation, economic development, and social equity.
Moving forward, we sometimes find ourselves in zombie states, clicking reel after reel on social media as if we have so much time. Examples of children turning violent against the hands that feed them when their demand to go online is denied are not uncommon. Have we not heard of spouses immersed in full-blown affairs living under the same roof with the other half with ease, with a bit of help from the need for data privacy? A husband does not know what the wife does behind his back because access to devices is guarded by passwords.
Rock bands once thought using synthesisers on their songs was sacrilegious. The legendary British rock band, Queen, proudly boasted that they never used synthesisers to maintain a traditional, raw, organic feel to their sounds. Now, we must be happy with the digital manipulation of music and voice. Even though AI can compose music at a philharmonic level, music connoisseurs are far from contented. They say it lacks emotion, probably because great music comes from lived experience[7].
What started as automation, where machines aided humans to ease work, has now evolved to something which can learn and mimic human actions. It has come to be called intelligence, albeit artificially developed by the human mind. Like a student surpassing his teacher, the real fear now is that AI is evolving consciousness. If AI is the future, the person who controls the future will be King. Does that not mean that tech entrepreneurs will be the world’s future leaders? The world will indeed be borderless, only determined by digital connectivity.
We already long for the good old days when talking to customer service did not start with, “press 1 for English and this conversation will be recorded for self-improvement.” What they mean is that it will be used against you. Dealing with a computer chatbot already feels Kafkaesque. It feels like talking to a wall without recourse to “talking to the manager!”
[1] https://www.horlix.com/captcha-a-brief-history/
[2] https://soax.com/glossary/captcha
[3] https://www.bbc.co.uk/news/technology-27762088
[4] https://www.britannica.com/technology/Turing-test
[5] https://ttms.com/will-artificial-intelligence-ai-take-over-lawyers-jobs/
[6] https://www.worldbank.org/en/country/malaysia/publication/migration-automation-and-the-malaysian-labor-market#:~:text=Given%20that%20investments%20in%20automation,both%20sending%20and%20receiving%20countries
[7] https://www.frontiersin.org/journals/neurorobotics/articles/10.3389/fnbot.2022.897110/full
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Farouk Gulsara is a daytime healer and a writer by night. After developing his left side of his brain almost half his lifetime, this johnny-come-lately decided to stimulate the non-dominant part of his remaining half. An author of two non-fiction books, Inside the twisted mind of Rifle Range Boy and Real Lessons from Reel Life, he writes regularly in his blog, Rifle Range Boy.
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